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What Do High Growth Businesses Do Differently?

Over the past 5 years the importance of the “High Growth Business” and how this relatively small group of businesses disproportionally impa...

Monday 15 November 2010

Why Web 3.0 Marketing Isn’t the Silver Bullet

Mount Everest from Kalapatthar.Image via Wikipedia
You cant get to the top using the wrong tools
Almost every week I see some sort of marketing splurge about how cold calling is dead and how “web 2.0 or even 3.0” is the way to go. The latest and the reason for this article was the headline “Increase Cold Calling Success by 6-8 Hundred Percent” It’s message was by using Web 3.0 (can’t wait for Web 4.0) and social media best practises any salesman can increase their success by 6-8 Hundred Percent. At this point a stream of abuse and derision was about to leave my lips. However, I paused mainly in respect of those of a tender age and a delicate disposition, but realised that the writer had simply missed the point and was looking at the problem the wrong way, that is from the sellers perspective not the buyers.
I have recently been involved in selling a service to CEO, FD’s and Company Secretaries of the top 1000 businesses in the UK. What is abundantly clear is that using Web anything and social media as a way of contacting my suspects, is as likely to succeed in delivering orders as running backwards up Everest is likely to get you to the summit without falling off. The reason, simple, most senior executives of organisations of that size don’t use or need social media and many are surprisingly unskilled in the use of the internet. This is not only a function of their age but also the fact that they have been successful in establishing their own network using traditional face to face techniques. To them online techniques are irrelevant.
So what did work? Well cold calling, once we had made contact we could explain how our service was of benefit. We were able to generate a steady stream of meetings and sales. Why was that? After all according to many pundits call calling is interrupt driven and doesn’t develop the buyer seller relationship.  All of this may be true but for our market it (cold calling) was a communications method they understood and could relate too, consequently it was effective.
My point is that the mix of marketing and sales processes required to be successful changes in every situation. Your marketing mix must reflect the expectations of your targets. Whilst useful, web 3.0 or any other sub-variant of marketing is not a panacea. The hype that social networking changes everything is just plain wrong, it doesn’t replace common sense and it isn’t a Silver Bullet, its just another arrow in the thoughtful marketers armoury. 
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Exigent Consulting specialises in providing Business Turnaround, Sales, Marketing and Mentoring to the Small and Medium Business. We help Business Owners improve the profit performance of their business.

Thursday 4 November 2010

Taking Your Business to the Gym – Resolving Decision Overload

StressImage via Wikipedia
Decision overload condition, as I have described in an earlier article Recognising Decision Overload is simply where the business owner becomes so swamped by the amount of decisions and tasks he has to complete that it stops the business in its tracks.  This condition is often created by the business owner inadvertently training their staff that w
hen they come up against a problem, their best and/or safest course of action is not to make a decision, but, refer it to the business owner.
Having created, albeit unknowingly, this vicious circle the question is how do we create a virtuous circle?
The first step is to understand why business owners end up there in the first place. Often it’s because of the business owners lack of understanding that he shouldn’t attempt provide solutions for every problem, and second decision making should be “Fit for Purpose” and should not involve “gold plating the bathroom taps”. That is, don’t use a £100,000 a year man to make decisions on issues that can easily be made by a person paid £20,000 a year.
So how can this be achieved? The first step is to stop enforcing the vicious circle. Allow staff to make decisions. So when a member of staff says “I’ve got this problem; what do I do?” don’t rush to tell them but respond with “what do you think you should do?” Initially this will be met by a blank stare or even a look of amazement, but, fear not, this is the most important step. You could follow this up with  “why don’t you go away and think about it for a bit and come back with some ideas and we can talk about which one is best”
Initially it is going to make things a little harder and slow down overall decision making but it is critical to allowing you to work your way out of a job and to allow your staff to fill it. Once over the initial shock you’ll be surprised how quickly some of your staff will learn to take decisions. This is a difficult area for many business owners as firstly; they are uncomfortable delegators and secondly; are perfectionists (often confused with control freaks, although they can be that too) and expect that staff will make all the same decisions as they would. This won’t happen they will make more mistakes than you the owner; they may not be quite as good decisions but the additional time gained by the business owner in delegating these decisions will more than make up for these additional interventions.
Decision Making ChartImage by West Virginia Blue via FlickrThis simple act of delegation and management can be enormously liberating. I can quote a number of occasions where just applying this process has transformed the performance of small businesses. It has freed the owner from almost unbearable stress and allowed him to concentrate on issues more deserving of his attention and transformed employee from mere jobsworths’ to committed and hugely valuable assets.
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Exigent Consulting specialises in providing Business Turnaround, Sales, Marketing and Mentoring to the Small and Medium Business. We help Business Owners improve the profit performance of their business.